Free Worldwide Shipping
Enjoy free shipping on all orders over $300!
Delivery Times
We work hard to get your order to you as quickly as possible:
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GCC Standard Delivery: 3-5 business days
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International Standard Delivery: 5-10 business days
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Express Delivery: 3-5 business days worldwide
Delivery times may vary slightly based on location and our trusted logistics partners.
Order Processing & Tracking
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Order Processing: We aim to process all orders within 1-2 business days so that you can enjoy your Nuun Official watch promptly.
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Tracking Information: As soon as your order is fulfilled, we’ll send you an email with tracking details to keep you updated on its journey.
Our Trusted Shipping Partners
We’ve partnered with reliable carriers to ensure safe and efficient delivery:
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International Orders: DHL, FedEx, and Aramex
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GCC Orders: Local partners like SMSA
Careful Packaging
Each watch is packed securely using durable materials to ensure it arrives in perfect condition.
Customs and Duties
For international orders, any customs or import duties are based on your country’s regulations and will be the customer’s responsibility. We’re happy to answer questions on this if you need guidance.
Return Policy
We accept returns for items purchased directly from the Nuun Official online store. For products bought through other retailers, please contact them directly to follow their return and refund policy.
We’re committed to the quality and craftsmanship of Nuun Official watches. If you need to make a return, we’re here to help make the process as smooth as possible.
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Eligibility for Returns
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Damaged or Defective Products: Should you receive a damaged or defective item due to shipping or handling, please contact us within 48 hours of receiving your order. We’ll cover the shipping costs for any eligible returns. Late reports will be assessed on a case-by-case basis.
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Product Condition: To be eligible for a return, items must be unworn and include all original packaging, guarantee certificates, and instructions.
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Non-Refundable Items: We’re unable to offer refunds for change of mind, customs refusal, or dissatisfaction with product aesthetics, as we provide all product details online to help you make an informed decision. Discounted / PRE ORDER items are not eligible for a return / refund.
We can consider an exchange for an item of equal value. In the rare case that a refund is approved, customers will be responsible for customs, shipping, and restocking fees.
Return Process
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Request: Please complete our return form here within 2 days of receiving your product to initiate a return.
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Packaging & Shipping: Pack your item securely to avoid any damage during shipping. We recommend an insured shipping method for added protection.
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Shipping the Product Back: After declaring your return, please send it back within 7 days using a registered parcel labeled as “watch for return/repair.” Any customs charges due to incorrect labeling will be the responsibility of the customer.
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Inspection & Approval: Upon receipt, we’ll inspect the item and confirm if it meets our return conditions. Applicable refunds or exchanges will then be processed.
Return Requirements
Items must be returned in their original, new condition, with no signs of wear or damage. Please include all original packaging, such as accessories, manuals, and warranty cards.
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Restocking Fees: A 30% restocking fee applies to refunded returns. If the item is damaged during return shipping or shows signs of wear, additional deductions may be made to cover repair or refurbishment costs.
Return Shipping Address:
NUNCIER WLL
NUUN OFFICIAL
Bahrain World Trade Center
Block 316, Road 383, Bldg 20, Shop 182
Manama, Kingdom of Bahrain
info@nuunofficial.com
+973 1 333 000 1
For any questions, don’t hesitate to contact our customer support team. We’re here to help!
