Yes, we ship all over the world.
Free shipping is available on orders above $300.
GCC Standard Delivery: 3-5 business days.
International Standard Delivery: 5-10 business days.
Express Delivery: 3-5 business days worldwide.
Note: Delivery times may vary based on customs, location, season and logistics partners.
Orders are processed within 1-2 business days, ensuring prompt dispatch.
You will receive an email with tracking information once an order is fulfilled. If you have not received this email, please contact customer care on +973 3642 6600 or send us an email info@nuunofficial.com
We use DHL, FedEx, Aramex for international orders, and local partners like SMSA for the GCC to ensure safe and efficient delivery
All watches are securely packed in durable materials to guarantee their perfect condition upon arrival.
NO, we do not collect international customs and duties on your watches, the customer is responsible for payment of import customs and duty. Items abandoned at customs will not be refunded.
If you receive a damaged or defective product due to shipping or handling, please contact us within 48 hours of receipt. We will take the responsibility for the shipping. Late reports will be evaluated on a case-by-case basis. For a return to be eligible, the watch must be unworn and include all original packaging, guarantee certificates, and instructions.
Refunds are not accepted for change of mind, customs refusal or dissatisfaction with product aesthetics. We can consider an exchange for an item of equal value. If a refund is approved, the customer will be responsible for customs, shipping and restocking fees.
Please fill out this "return form" within 3 days of receiving your product.
After declaring your return, you have 7 days to send the product back via registered parcel, labeled as "watch for return" and valued at $100 USD.
Return Shipping Address:
NUNCIER WLL
NUUN OFFICIAL
Shop 182, Bldg 20, Road 383, Block 316 Manama, Bahrain
Contact: +973 1 333 000 1
Email: info@nuunofficial.com
We inspect all returned products upon receipt. If the return is approved, a refund will be processed for damaged or defective products. For a refund to be eligible, the watch must be unworn and include all original packaging, guarantee certificates, and instructions. If anything is amiss, there will be a charge that will be informed to the customer.
Refunds are issued via the original payment method within 14 days of return approval.
YES, within 48 hours of receiving an item, we offer exchanges for different models or items of equal or higher value with the customer paying the price difference.
YES, all our watches come with a three-year warranty covering manufacturing defects.
Please contact our customer service team on +973 3642 6600 or send us an email info@nuunofficial.com to claim warranty service.
Yes, we offer servicing for our watches. Please contact our customer service team for information on how to send your watch in for maintenance or repairs.
If your watch stops working, please check if it needs a battery replacement or winding (for mechanical watches). If the issue persists, contact our customer service team for assistance.
For those interested in applying to be one of Nuun Official’s authorized retailers, please submit a Company Profile by click here, and we will forward the request to our Sales Team.
You can contact us through our contact page! We will be happy to assist you.
